This is a letter from 1974 sent by a season ticket holder to the Cleveland Browns, complaining about paper airplanes being thrown in the stadium.

The response from the law firm is not polite. It’s not softened. In fact, it’s blunt — even a little crude.
And that’s exactly why I love it.

It’s a reminder of something we’ve almost lost: brutal honesty.
These days, we code our language, soften our feedback, and sugarcoat our answers — not just to others, but to ourselves.